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HomeMember Help Forgotten PW

LWVCS Member Help Page

Forgotten ID or Password

 

  If you have logged in before, but you've forgotten your User name and/or Password, follow the steps below.




From any page:


  In the upper right corner of the home screen, click on the “Member Login” button 

 {The button is pointed to here with a GOLD ARROW


screenshot_Home_page_login_button.png

At the Login Page: 

  • Click on the blue button that says: 
       "Forgot My Username/Password"  
  • A pop-up box will appear 
    • If it does not appear, you need to disable your pop-up blocker 
  •  Fill in your email address and first name  
  • If they match what's in our League files, a new Username & Password will be emailed to you
  • Come back to the Login Page when you’ve got them






screenshot_login_page1_with_arrow.png

Welcome back to the Login page.


Enter the temporary username and password you received in your email.  
Note: The red dots to the right of the User Name and Password boxes mean that these are required fields.  This is standard on our  website. 


Next, click the blue Login button.

screenshot_login_page1_with_arrow.png

Next, you’ll see the User Name and Password page. 

 

Here you’re asked to enter a new User Name and Password again. Both fields are required. Why? For security reasons, the one you got in the email can only be temporary.

  • User Name: You can either enter the User Name you were assigned by the system, to confirm you'll use that, or you can change your User Name to something you'd prefer
  •  👉🏻 Many people use their email id as their User Name
  • Password: You must change your password, to make it something more personal than what was assigned by the system
  •  👉🏻 The yellow box at the bottom has some hints for crafting a good password

 

If you want the system to automatically log you in on this device from now on, click the box next to the words “Remember me on this computer.” 

 {marked here by aGOLD ARROW

         👉🏻 Be sure you only allow this on your own computer, tablet, or phone, never on a public or shared device!


And you have a new, permanent User ID and Password.

Don’t forget to:

  1. Make a note of your new password (and User Name if you changed that)
  2. Click Save{marked here by a RED ARROW. }}

 

screenshot_login_new_password_with_arrow.png
  • If you are now having other problems logging in, updating your profile, renewing your membership, or making a payment, please call ClubExpress Support to talk to the experts on our software. 
  • Call Toll Free: 1-866-457-2582 (HLP-CLUB)   
  • Telephone support is available from 4:30 AM to 7:00 PM, Pacific time, Mon-Fri.
  • Outside these hours, please send an email to support@clubexpress.com
  • Please Note:  ClubExpress personnel cannot provide information on League of Women Voters activities or policies. If you can't find an answer on our website, go to the Contact Us page and send an e-mail to the appropriate person at LWVCS.

 

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As part of its Privacy Policy the League of Women Voters of Cupertino-Sunnyvale California
 does not buy or sell personal information to third parties.

LWV Cupertino-Sunnyvale (LWVCS)
PO Box 2923
Sunnyvale, CA 94087
Email: info@lwvcs.org